Data Management — Hello Geneva

The protection of your data is important to Geneva Tourism.

This page explains what data may be collected when you use the Hello Geneva application, why it is used, with whom it may be shared and what your rights are.

Data controller

The data controller is:

Fondation Genève Tourisme & Congrès
Place de Cornavin 7
CP 1602
1211 Geneva 1
Switzerland
www.geneve.com

Contact for questions related to personal data:
info@geneve.com

Hello Geneva can be used without creating a personal account.

No registration, password or authentication is required. The application uses an anonymous technical identifier associated with the device, known as a UUID, to enable the services to function and to personalise the experience.

This identifier does not, on its own, directly identify the user.

Data used to personalise the experience

When using the application, certain information may be requested in order to personalise recommendations.

This may include, for example:

• your interests;
• the composition of your group, for example solo, couple, family or group;
• your stay dates;
• your resident or visitor status.

This information is used to provide more relevant content and recommendations.

It is associated with the application’s anonymous technical identifier and not with a named user account.

Data related to tourism passes

When you order or activate certain tourism passes, additional data may be required.

This may include, for example:

• your first name and last name;
• a booking reference;
• the name of the accommodation related to your stay;
• information necessary to issue or manage the relevant pass.

This data is used only to issue, verify or manage the requested pass.

Technical data

Certain technical data may be collected automatically to ensure the proper functioning of the application.

This may include, for example:

• IP address;
• device or browser type;
• User-Agent;
• technical session information;
• geolocation data, when you allow it.

Geolocation is used to display the map, suggest nearby points of interest and improve the relevance of recommendations.

You can disable access to your location at any time in your phone settings.

AI assistant

The application may include an artificial intelligence-powered conversational assistant.

When you use this assistant, the messages you send may be processed in order to generate a relevant response.

We recommend that you do not share sensitive or confidential information in your messages, such as information relating to your health, religious beliefs, financial situation or any other information you do not wish to disclose.

The answers provided by the AI assistant are for information purposes only. They may contain errors or incomplete information. Important information should be verified with the relevant service providers or official sources.

Purposes of data use

The data collected is used to:

• enable the application to function;
• personalise recommendations;
• display relevant points of interest and content;
• enable the use of tourism passes;
• provide the AI assistant;
• improve the quality, security and performance of the application;
• analyse the use of the application in an aggregated manner;
• respond to user requests.

Service providers and processors

To provide its services, Geneva Tourism relies on various technical service providers.

Data may be processed by, among others:

• Infomaniak, in Switzerland, for main hosting;
• Google / Gemini via OpenRouter, for certain artificial intelligence features;
• Mapbox, for certain map and geolocation features;
• OpenMeteo, for certain weather data;
• Omnisoftory, for certain data related to guest cards or transport cards, subject to confirmation of the exact scope;
• technical monitoring and quality tools, including Langfuse and Sentry, when used in the technical provider’s environment.

Some providers may be located outside Switzerland or the European Union. Where required, Geneva Tourism ensures that appropriate contractual and organisational measures are in place.

Data retention

Data is retained only for as long as necessary for the purposes for which it is processed.

As an indication:

• profile data is retained until it is deleted by the user;
• data related to passes is retained for as long as necessary for their issuance, management and verification;
• technical session data is retained for a limited period;
• conversations with the AI assistant may be retained temporarily in order to improve the quality and security of the service.

Certain retention periods may still be specified as the application evolves.

Deleting data from the application

You can delete your profile from the application settings.

This deletion results in the deletion of the data associated with your application technical identifier. After deletion, you will need to complete the onboarding again if you wish to use personalised features.

Your rights

In accordance with applicable data protection legislation, you may request:

• access to data concerning you;
• correction of inaccurate data;
• deletion of your data;
• restriction of or objection to certain processing, where the legal conditions are met;
• export of your data, where applicable.

To exercise your rights, you may contact Geneva Tourism at:
[email address to be confirmed]

Identity verification may be requested in order to protect your data.

Security

Geneva Tourism and its service providers implement technical and organisational measures designed to protect data against unauthorised access, loss, alteration or disclosure.

However, no system is completely risk-free. We encourage you to use the application carefully and not to share sensitive information in free-text fields or through the AI assistant.

Changes to this notice

This page may be updated to reflect changes to the application, service providers or legal requirements.

Last updated: 30.04.2026