Hello Geneva Support

Getting started

How do I use Hello Geneva?

Download the app and complete the onboarding by selecting your interests, travel style, and dates. You’ll instantly get personalized recommendations and a tailored itinerary for your stay.

Transport cards and passes

Where can I find my Geneva Transport Card?

Your transport card is available in the Wallet tab of the app.

How do I add my transport card?

You can add your card using your access code directly in the Wallet section.

I can’t find my transport card

• Check your email for your access code
• Make sure you are logged into the correct account
• Try adding the card manually in the Wallet

If the issue persists, please contact support.

Can I store multiple cards on one device?

Yes. Multiple transport cards can be stored on a single device using access codes. This is useful for families or groups.

Using the app

How do recommendations work?

Hello Geneva adapts to your preferences, location, time of day, and context to suggest what to do next.

Can I plan my day in advance?

Yes. You can build and adjust your itinerary at any time based on your interests.

What is Genie?

Genie is your AI assistant inside the app. You can ask questions, get suggestions, or receive help planning your day.

Troubleshooting

The app is not working properly

• Make sure you are using the latest version of the app
• Restart the app or your device
• Check your internet connection

I have issues adding my card after installing the app

If you installed the app after receiving your card, you may need to manually enter your access code in the Wallet.

Contact

Need help? Our team is here for you.

Email: info@geneve.com

About Hello Geneva

Hello Geneva is the official app by Geneva Tourism & Conventions Foundation. It helps you discover the city with real-time, personalized recommendations tailored to your stay.